Are your products handmade?

Yes. Every 88 Rose & Co. product is made in small batches with careful attention to ingredient quality, consistency, and performance.

Why do natural products sometimes vary in color or texture?

Because we work with naturally derived ingredients, slight variation between batches may occur. Changes in color, consistency, or opacity can happen naturally over time and do not typically affect product performance.

Why does my product look cloudy or separated?

Natural ingredients may respond to temperature fluctuations during shipping or storage. Gently shaking or stirring the product usually restores consistency.

Are your products safe for sensitive skin?

Our products are formulated with thoughtfully selected ingredients and are designed with sensitive skin in mind. However, everyone's skin is different, and we recommend patch testing before full use.

Do your products contain synthetic fragrance?

We prioritize essential oils and thoughtfully selected ingredients whenever possible. Individual product listings will always provide the most accurate ingredient information.

How should I store my products?

Store products in a cool, dry place away from excessive heat and direct sunlight. Natural formulations may soften, thicken, or change consistency in extreme temperatures.

Are your products intended to diagnose or treat medical conditions?

Our products are intended for cosmetic and household use only and are not intended to diagnose, treat, cure, or prevent any disease.

When will my order ship?

Orders typically ship within 3–5 business days unless otherwise noted during launches, restocks, holidays, or periods of high order volume.

Do you ship internationally?

Currently, we only ship within the United States.

What if my package arrives damaged?

Please contact us within 48 hours of delivery with photos of both the packaging and damaged item(s). We'll review the issue and work with you toward a replacement if appropriate.

Why are shipping costs higher than expected?

Many of our products are packaged in glass and carefully protected during transit to help ensure they arrive safely.

Can heat affect my order?

Yes. Because many of our products contain naturally derived ingredients, the texture or consistency may shift during warmer months. This does not typically affect product performance.

Do you accept returns?

Due to the nature of our products and for hygiene and safety reasons, we do not accept returns on opened or used products.

What if there's an issue with my order?

If your order arrives damaged, incorrect, or defective, please contact us within 48 hours of delivery. We may offer a replacement or store credit depending on the situation.

Do you offer refunds?

Refunds are evaluated on a case-by-case basis. Because our products are personal-use and small-batch items, we generally do not offer refunds for the following:

• scent preference
• texture preference
• natural variation between batches
• misuse or improper storage
• allergic reactions or ingredient sensitivities

What if I entered the wrong shipping address?

Please contact us immediately. Once an order has shipped, we are unable to reroute or recover packages sent to incorrectly entered addresses.

Why do you use simple ingredient lists?

We believe thoughtfully selected ingredients often perform best without unnecessary fillers, excessive additives, or overly complicated formulations.

Are your ingredients organic?

We prioritize high-quality ingredients and use organic ingredients whenever practical and available. Specific ingredient information can be found on each product listing.

Do you use preservatives?

Some formulations may contain preservatives when necessary for product stability and safety. We believe preservation is an important part of creating safe water-containing products.

Are your products vegan?

Some of our products contain ingredients such as beeswax or honey. Individual product listings will always provide the most accurate information.

Why do you use glass packaging?

We chose glass packaging whenever possible because it can be reused, recycled, and supports our long-term goal of reducing unnecessary plastic waste.

Can bottles be reused?

Yes! Many customers choose to reuse their bottles for refills, household storage, or repurposing around the home. We very much love and encourage this!

Do you use plastic?

We aim to reduce plastic wherever practical, though some packaging components may still require limited plastic use for safety, function, or shipping durability.